Privacy Policy

1. Who we are

I Am Energy Solar (Pty) Ltd (registration number 2024/221552/07) is a solar installation company based in Pretoria, South Africa. Our services include solar consultations, system installations, monitoring, and after-sales support. iAM Solar Care is our subscription service and online portal for ongoing monitoring, maintenance record-keeping, and support.

2. What information we collect

Across our business as a whole, we may collect: full name, contact details (email, phone number), ID number, physical address, bank account details (for billing on installation projects), energy consumption data, and installation-related photos or documentation.

The iAM Solar Care online portal specifically collects a narrower set: your name, email, and phone number; your property's nickname and address; the equipment installed there (make, model, quantity, serial number); documents and photos you or our team upload (certificates of compliance, warranties, electrical diagrams, photos of your installation); your membership and payment status; and maintenance/fault records. The portal does not collect or store your ID number or bank account details — payments are handled by Payfast, described below, and we never see or store your card details.

3. How we collect your information

For the business generally: website contact forms, email or telephone correspondence, service agreements or quote requests, and on-site assessments and installations.

For the online portal: directly from you when you create an account, add a property, or upload documents/photos; and from our team when they record equipment, service visits, or a Solar Health Check on your behalf.

4. Why we collect and use your information

We collect and use personal information to:

• Provide solar installation and energy services
• Communicate regarding quotes, maintenance, and support
• Issue invoices and process payments
• Monitor system performance, maintain your Solar Passport, and manage warranties
• Comply with legal and regulatory requirements

5. How we store and protect your information

For the business generally, your data may be stored through a combination of password-protected software systems (e.g. Open Solar, Helioscope, Sage), cloud-based apps (e.g. iCloud, VRM Victron), paper files kept in locked storage, and personal laptops with restricted access.

The iAM Solar Care online portal specifically is hosted by Supabase, on servers located in Frankfurt, Germany— there is currently no South African hosting region available from our provider. Your account is protected by row-level access controls so that only you (and, where necessary, our support team) can see your own property's information. We use Resend to send account verification and password-reset emails, and Payfast to process membership payments — Payfast collects your card details directly and we never see or store them.

6. Sharing of personal information

We do not sell or share your personal information with third parties for marketing. We share it only with the service providers needed to run the business and the portal — subcontractors or equipment suppliers for installation work, and Supabase, Resend, and Payfast for the online portal, as described above — under confidentiality obligations appropriate to each relationship.

7. Your rights

Under POPIA, you have the right to:

• Request access to your personal information
• Ask for corrections to inaccurate information
• Request deletion of your information — for the online portal, you can delete your account and all associated data yourself from your account settings page at any time, which permanently removes your properties, documents, photos, and records
• Withdraw consent where applicable
• Lodge a complaint with the Information Regulator if you believe your information has been mishandled

8. Contact us

If you have any questions or requests related to your personal information, please contact our Information Officer:

Monica Reader
Email: monica@iamenergy.co.za
Phone: 083 288 3644